Privacy Policy

This Privacy Policy describes how Chonky (“we”, “our”, or “us”) collects, uses, and protects your information when you visit or make a purchase from our website.

By using this website, you agree to the terms of this policy.

1. Information We Collect

When you browse our website or place an order, we may collect the following information:

Personal Information

Name
Email address
Phone number
Shipping and billing address
Payment details (processed securely by third-party payment providers)

Non-Personal Information

Device type
Browser type
IP address
Pages visited and time spent on our site

This information helps us improve your shopping experience and operate our business smoothly.

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Send order confirmations and shipping updates
Respond to customer support requests
Improve our website, products, and services
Send occasional updates about new launches, restocks, or offers (you can unsubscribe anytime)

We do not sell, rent, or trade your personal information to third parties.

3. Payments

All payments are processed securely through trusted third-party payment gateways. Chonky does not store your debit/credit card details or banking information on our servers.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

Remember items in your cart
Understand how visitors use our site
Improve website performance and user experience

We may also use third-party tools such as analytics and advertising platforms to understand visitor behavior and improve our marketing. You can disable cookies through your browser settings if you prefer.

5. Sharing Your Information

We only share necessary information with trusted third parties to operate our business, such as:

Shipping and delivery partners
Payment processors
Website hosting and analytics providers

This information is shared solely for order fulfillment, website functionality, and business operations.

6. Data Security

We take reasonable precautions and follow industry practices to protect your personal information from misuse, loss, unauthorized access, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You may request to:

Access the personal data we hold about you
Correct or update your information
Request deletion of your data (unless we are required to keep it for legal or order-related reasons)

To make such a request, please contact us using the details below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

Email: chonky2026@gmail.com